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Over 2 years, this will save me $1,128, and then I will negotiate a new 2-year contract again, or switch to U-Verse. I was able to cut $47 (34%) off my cable/internet package, while getting the same channels and same internet speeds. Score another one versus Comcast’s dreaded customer service. Me: No thanks (I have Ooma digital phone service, and it’s free).Comcast Rep: OK, should we add on Xfinity Voice too?.Me: Are you sure you don’t have any cheaper packages?.After all of that, your price would be $93 with a 2-year contract. You can also sign up for eco-bill and get a discount there. If you don’t want a DVR, there is a $7.50/month set-top box fee per device (note: now $8.50 for the first device), but you can get rid of that by using a Roku with the Xfinity Stream app, Amazon Fire, or certain smart TVs.
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Comcast Rep: Now you can cut the Xfinity HD DVR and set top box fee, but you need to stay under 20 hours of programming recorded.Comcast Rep: OK, so we have a new offer where you can give you the same price as a new customer, with a 2-year contract: $79.99 for Blast 250 Mbps and Starter cable with 140 channels.Well AT&T doesn’t offer as many HD channels, but I can look to see what kind of package we may be able to offer you. Me: Because I need to lower my bill and AT&T U-Verse is now available in my neighborhood and has some great offers for me, including fiber internet and cable for under $90.Me: I’d like to discontinue my service.My discussion was almost identical to this – and this Comcast script has reportedly worked well for hundreds of readers: I lead my negotiation with the competition.Ĭomcast fears losing customers to AT&T U-Verse, who is offering up some great discounted packages to new customers. This should get you connected to an Xfinity loyalty or retention specialist, who have a little more power to offer discounts than other customer service reps.ģ. I state (“disconnect service”) when prompted by the automated voice prompts. I picked up the phone and called Xfinity customer service number 1-80 (1-800-XFINITY).Ģ. I’ll now walk you step-by-step how I was able to get that down to $90 per month.ġ.
XFINITY TELEPHONE NUMBER HOW TO
How to Cut your Comcast Bill: Step-by-Step Phone Script It’s the technique that works, not the pricing specifics. Note: Comcast frequently changes their speeds and package pricing, so research what the current offerings are in your area, and substitute in the script. Total price: $130 per month (+ another $25 or so for other related fees). Blast Cable Internet (300 Mbps): $40/month (discounted).Digital Basic Cable with HD DVR: $90/month (full price).So, I decided to go back to my old method of getting a Comcast discount – a good ole’ fashion negotiation by phone.īefore I go into the negotiation and what the result was, I’ll first highlight what my package and price was (post 2-year contract expiring):
XFINITY TELEPHONE NUMBER TV
And stacking streaming packages can cost just as much, if not more, than cable TV these days. But, I love live sports and find enough educational value in other programming. Sure, I could get rid of cable completely. Maybe Comcast management read that post and decided to “toughen up” the live chat team? That post is outdated, and few have had much luck with their live chat team in recent years. I had written a very old post on Get Rich Slowly in the past that highlighted how to cut your Comcast bill – and gave the actual chat transcript that cut my cost by 33%.
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